Privacy Policy




1. Purpose of Privacy Policy?

At PT. D&W International / Stone Depot, we are committed to protecting the privacy of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, and protect the personal information we receive from you during our natural stone export business operations.

2. Information We Collect

We collect various types of information to process orders, manage business relationships, and improve our services. The information we may collect includes:

  • Personal Information : Such as your name, email address, telephone number, and business details when you contact us or place an order.
  • Business Information : Information related to your company, such as address, tax identification number, and shipping details.
  • Financial Information : Payment details such as bank account information, collected for invoicing and payment processing purposes.
  • Automatically Collected Information : When you visit our website, we may collect information such as your IP address, browser type, and browsing behavior through cookies.

3. How We Use Your Information

We use the information collected for various business purposes, including:

  • Processing and fulfilling natural stone orders.
  • Managing customer relationships and communicating with you regarding orders, inquiries, and shipping details.
  • Handling invoices, payments, and other financial matters.
  • Personalizing and improving your experience on our website.
  • Complying with applicable legal and regulatory obligations.

4. Sharing Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Shipping and logistics service providers to deliver your orders.
  • Financial institutions for payment processing.
  • Government authorities when required by law or regulation (eg, for customs or export control).
  • Service providers that assist us with website management, IT services, or data processing.

We ensure that third parties handling your data meet the required security and confidentiality standards.

5. Data Security

We prioritize the security of your personal information. We use industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or electronic storage is fully secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us analyze how visitors use our site and remember your preferences. You can adjust your cookie settings through your browser, but disabling cookies may affect your experience on our site.

7. Data Retention

We retain personal and business information as long as necessary to fulfill the purposes for which it was collected, including complying with legal, tax, and accounting requirements. After the required retention period, your data will be securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections or updates to your personal information.
  • Request the deletion of your personal data, subject to legal obligations that may require us to retain some information.
  • Opt out of receiving promotional communications from us.

To exercise these rights, please contact us using the details provided below.

9. International Transfers

As an international natural stone export business, your personal information may be transferred and processed in countries outside your country of residence. We ensure that these transfers comply with applicable data protection laws and that your information remains protected.

10. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected such information unintentionally, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal obligations, or regulations. We will notify you of any significant changes by updating the date at the top of this policy and, if necessary, through other means.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights relating to your personal information, please contact us at: